General Terms and Conditions
These General Terms and Conditions (GTC) apply to all legal transactions between VELENTIS (KI-Tech Consulting by Velentis UG and/or VELENTIS IBERIA, S.L., hereinafter "VELENTIS") and its customers, who are exclusively entrepreneurs within the meaning of § 14 BGB (German Civil Code) or equivalent provisions under applicable law.
Consumers within the meaning of § 13 BGB are excluded from the scope of these GTC. By engaging VELENTIS services, the customer confirms their status as an entrepreneur.
VELENTIS operates from the following locations:
Customer service hours: Monday to Friday, 9:00 AM - 5:30 PM local time.
Service presentations on our website and in marketing materials are non-binding and do not constitute an offer to enter into a contract.
A contract is formed when:
Unless otherwise agreed in writing:
The customer may only offset claims that are undisputed or have been legally established.
Performance deadlines are derived from individual contracts and service agreements. Unless otherwise specified, VELENTIS aims to deliver services within 14 working days from contract formation.
In cases of force majeure (including but not limited to natural disasters, pandemics, government actions, or infrastructure failures), VELENTIS reserves the right to postpone performance or, if performance becomes impossible, to withdraw from the contract without liability.
VELENTIS uses infrastructure within the European Union for data processing and storage. All data processing activities comply with the General Data Protection Regulation (GDPR) and applicable national data protection laws.
Where VELENTIS processes personal data on behalf of the customer, a separate Data Processing Agreement (DPA) shall be concluded in accordance with Art. 28 GDPR.
For more information, please refer to our Privacy Policy.
Indefinite Contracts: Either party may terminate with three months' notice to the end of a calendar month.
Fixed-Term Contracts: Cannot be terminated early unless for cause. Fixed-term contracts automatically expire at the end of the agreed term unless renewed in writing.
The right to extraordinary termination for cause remains unaffected.
VELENTIS retains all intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in its services, software, and deliverables.
Upon full payment, the customer receives a non-exclusive, non-transferable license to use the deliverables for their intended business purpose.
The following are expressly prohibited:
VELENTIS liability is limited as follows:
Unlimited Liability: For damages resulting from intent, gross negligence, injury to life, body, or health, and under mandatory statutory provisions (e.g., Product Liability Act).
Limited Liability: For negligent breach of material contractual obligations, liability is limited to foreseeable, typically occurring damages and capped at the net total remuneration paid by the customer in the last contract year.
Exclusion: Liability for slight negligence in breach of non-material obligations is excluded.
VELENTIS warrants that its services will be performed with due care and in accordance with the agreed specifications.
The customer must report any defects in writing within 14 days of discovery. VELENTIS shall have the opportunity to remedy defects within a reasonable period.
Warranty claims expire 12 months after delivery or acceptance of services, unless longer periods are mandated by law.
For AI-powered solutions (including AI Voice Assistants, Email Agents, and DocuMind), the following additional terms apply:
Both parties agree to treat all confidential information received from the other party as confidential and not to disclose it to third parties without prior written consent.
This obligation shall survive the termination of the contract for a period of three years.
The applicable law depends on the contracting VELENTIS entity:
The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
VELENTIS reserves the right to amend these GTC at any time. Customers will be notified of changes at least 30 days before they take effect. If the customer does not object within 14 days of notification, the changes shall be deemed accepted.