Our Journey in
Business Automation

We build AI-powered automation solutions that handle repetitive business tasks—phone calls, emails, document processing, and custom workflows. Our goal is to free your team to focus on high-value work while AI handles the routine.

We serve a wide range of industries including property management, healthcare, hospitality, legal services, energy & utilities, municipal services, finance, insurance, and e-commerce. Our solutions are customizable for any industry with high-volume communication or document processing needs.

We have headquarters in Berlin, Germany and Madrid, Spain. We serve clients across Europe and can support implementations in German, Spanish, English, and 40+ additional languages.

VELENTIS was founded in 2023. Since then, we've grown to serve over 42 European companies with our automation solutions.

Each solves a different problem:

• handles inbound and outbound phone calls automatically
• processes, routes, and responds to emails intelligently
• analyzes contracts and documents, extracting key data and flagging risks

You can use them individually or combine them for end-to-end automation.

Absolutely. Our Custom Solutions team builds tailor-made automation systems for specific operational challenges. If you have a unique workflow or integration need, we can design and build it.

No. Our philosophy is human-centered automation. Our tools handle repetitive, time-consuming tasks so your team can focus on complex work that requires human judgment, creativity, and empathy. Think of it as giving your team AI-powered support, not replacement.

Our AI is trained to recognize when a request is beyond its capabilities. In those cases, it seamlessly escalates to a human team member with full context, so the customer never has to repeat themselves.

It depends on the solution:

• 1-2 weeks
• 1-2 weeks
• 1-2 weeks

We handle most of the setup work—you just need to provide access and business context.

No. Our team handles the technical implementation. You'll need someone who understands your business processes to answer questions and approve configurations, but no coding or IT expertise is required.

Typically we need:

• Access to relevant systems (email, CRM, phone system, etc.)
• Documentation of your current processes and FAQs
• Sample documents or call scenarios

We guide you through everything in our discovery call.

Yes. Every implementation includes training for your team on how to monitor, adjust, and get the most out of your automation. We also provide documentation and ongoing support.

We integrate with most major business tools including:

• Salesforce, HubSpot, Zoho, Pipedrive
• SAP, Microsoft Dynamics, Oracle, NetSuite
• Google Workspace, Microsoft 365

Don't see your system? We build custom integrations via API or custom connectors.

We've worked with many legacy systems. Depending on the system, we can build custom connectors, use RPA (robotic process automation), or work with database-level integrations. We'll assess your specific situation during discovery.

Yes. During setup, we train the AI on your knowledge base, FAQs, product information, and business rules. It learns your terminology, tone of voice, and specific processes. The system continues to improve over time based on real interactions.

Our solutions support 40+ languages with native-quality understanding and responses. We automatically detect the language and respond accordingly. Core languages include German, English, Spanish, French, Italian, Portuguese, Dutch, and Polish.

Yes. We take security seriously:

• End-to-end encryption for all data
• EU-based data centers (Frankfurt)
• No permanent storage of sensitive content

Absolutely. GDPR compliance is built into everything we do. We offer:

• Data processing agreements (DPA)
• EU-only data residency
• Right to deletion support

Yes. We offer on-premise deployment for clients with strict data sovereignty requirements. Your data never leaves your infrastructure. This is available for all our core solutions.

This is configurable based on your needs and compliance requirements. We can:

• Store nothing (process in memory only)
• Store with automatic deletion after X days
• Store permanently for compliance/training purposes

You control the data retention policy.

Pricing varies by solution and usage volume. Generally:

• Based on call volume (minutes/month)
• Based on email volume processed
• Based on document pages analyzed

Contact us for a custom quote based on your specific needs.

No. We offer flexible terms:

• Month-to-month available for most solutions
• Annual contracts with discounts
• No long-term lock-in required

We're confident you'll stay because the solution works, not because of a contract.

Setup fees vary by solution complexity. Simple implementations may have no setup fee; complex custom integrations may have a one-time project fee. We're transparent about all costs upfront.

Yes. We typically recommend starting with a pilot phase—limited scope, limited volume—so you can see real results before full rollout. We'll design a pilot that makes sense for your situation.

All clients receive email support during business hours and access to documentation. Premium support includes:

• Dedicated account manager
• Priority response times
• 24/7 emergency support

Our systems include multiple safeguards:

• Automatic fallback to human handoff if AI is uncertain
• Real-time monitoring and alerts
• Redundant infrastructure

If an issue occurs, our team is notified immediately and works to resolve it.

Yes. As a managed service:

• We handle all system updates and improvements
• Your knowledge base can be updated anytime
• We proactively monitor performance

Absolutely. Automation isn't set-and-forget. You can:

• Update your knowledge base anytime
• Adjust routing rules and workflows
• Add new integrations

We support you throughout the lifecycle.

Results vary by use case, but typical outcomes include:

• 60-85% of routine inquiries handled automatically
• 70-90% reduction in response time
• 30-50% reduction in operational costs

We track metrics that matter to your business including automation rate, response time, accuracy rate, customer satisfaction, and cost per interaction. You get access to dashboards and regular reports.

AI isn't perfect, and we're transparent about that. Our approach:

• AI flags low-confidence responses for human review
• Errors are logged and used to improve the system
• Critical decisions always have human oversight options

Yes. We can share case studies and connect you with reference clients in similar industries. Just ask during your consultation.